For Nirva Matteis the key to success at Northwell Health has always been an eagerness to learn and grow. During her 10-year career here, Nirva has worked in multiple jobs and locations throughout the organization and has gained experience that has led her to become the senior administrative manager for the Department of Otolaryngology, Head and Neck Surgery and Communicative Disorders at the Hearing and Speech Center.

As senior administrative manager, Nirva is responsible for the daily administrative operations of a multi- physician practice along with managing all non-clinical personnel and supporting revenue cycle, quality and service excellence initiatives. Excelling today as a leader, Nirva started her Northwell career as a food service worker at North Shore University Hospital (NSUH) while obtaining her undergraduate education.

From the beginning, Nirva has utilized a variety of different opportunities that Northwell provides to support her professional development. Classes at Northwell’s The Center for Learning and Innovation (CLI) were an endless resource for her to learn new skills and participated in their Applied Leadership Effectiveness and Development Program which is a one-year program that is designed to develop skills and knowledge among current and emerging leaders. In addition, she also benefitted from Northwell’s tuition reimbursement program and earned her master’s degree.

But one of the biggest assets to helping her grow at Northwell has always been her mentors. “I have grown by leaps and bounds both professionally and personally as a direct result of my mentors ,” says Nirva. “Northwell does a fantastic job with encouraging team members to seek bigger and better opportunities within the organization. For that, I am eternally grateful.” From working on the Food & Nutrition team at NSUH to becoming a supervisor within the System Call Center, Nirva receives advice from her mentors that helped her flourish.

It was through her mentors and experience at the System Call Center that Nirva found out about the opportunity to work on the Otolaryngology team after falling in love with the way their work was improving lives. “Fielding thousands of calls for head and neck surgery and cochlear implant patients allowed me to gain insight on the challenges people face when dealing with life-changing diagnoses,” says Nirva. “My ability to empathize to create a memorable experience as a result catapulted.”

In addition, Northwell’s commitment to health equity and access to care for all members of the communities we serve is something Nirva feels strongly about. She feels she can make an impact in her current role in a patient-facing setting.

As Nirva continues to grow her own career, she also has the unique experience of being able to help others follow in her footsteps. As an active member of the BRIDGES Business Employee Resource Group (BERG), which represents the cultural diversity across the organization, Nirva has enjoyed being able to expand her network and make long-lasting connections. “The BRIDGES BERG is a clear indicator that Northwell has its finger on the pulse of its employee’s aspirational needs,” says Nirva. Within the BERG, she’s been able to connect beyond her work location, creating a resource that spans the entire health system and fosters cross-functional collaboration.

And it’s these connections that Nirva believes are what makes working here so special. “Northwell is exceptionally skilled at identifying and nurturing talent. Our senior leadership mentors team members in a way that creates a pipeline of high-caliber, healthcare champions, ready to take on the challenges of an ever-changing industry. I am proud to be a part of the team responsible for revolutionizing healthcare as we know it. To play a small part in Northwell’s success is an honor.”

Are you Made for a career like Nirva’s? Join Northwell Health.

At Northwell Health, Holly Wagner has found both professional and personal support. As her career grew throughout her nine years here, so has her family – thanks, in part, to Northwell’s fertility benefits.

Holly’s professional growth began when she first joined Northwell in 2012. That’s when the private practice she worked at as a medical assistant became one of the Northwell Health Physician Partners. She became a senior medical assistant in 2015 and through her hard work and dedication, she was able to grow into a new role as a coordinator of administrative operations for the Medicine Service Line in 2018. Two years later, she was promoted again into her current role of associate product services and management analyst with the Soarian Support team.

In her current role, Holly supports the system’s needs with Soarian, a clinical software that helps with patient scheduling. The team is not only responsible for helping to set up new providers or locations as they join the organization but they also create all schedule templates and support patient scheduling needs.

“The support to grow my career path within Northwell has been amazing,” says Holly. “When I worked at the practice level, I was involved in some quality projects which helped me gain contacts and when the coordinator position opened, my manager recommended me. The director of the medicine service line was talking to me about the position within hours of me showing interest.”

This investment in Holly’s development has continued to follow her throughout her career as she moved into a position she had never imagined herself doing – but her leadership did. “Throughout my roles, my leadership has always pushed me to advance my career, even if it meant looking for growth in a new position outside my department. I can’t thank all of the people Northwell has brought into my life enough for this.”

Beyond her professional growth, Holly also experienced personal growth as a result of the many benefits that Northwell offers, taking advantage of what she feels are some of the best health benefits out there. “For me personally, as I am in a same sex marriage and the health insurance benefits have helped me grow my family,” says Holly. “My son is going to be two this May and it was with the help of Northwell Health Fertility at Smithtown that we were able to have him via IUI (intrauterine insemination).”

“Finding a career that supports you professionally and personally is huge. Most of these doctors appointments can be done before work hours but you are going through a lot during these times,” says Holly. “I would not have been able to go through my first pregnancy if it wasn’t for the team of people I worked with. I am currently starting to go back to try for baby number two and couldn’t be more thrilled!”

Discover a career well cared for at Northwell Health. Apply today!

Administrative Support careers at Northwell Health provide opportunities that allow you to learn, grow, and raise your career expectations in a field where you can impact the community by providing exceptional healthcare services. Whether your career journey is just starting out, moving into a more senior position, or you’ve begun to explore a new direction, Northwell has the resources to support and guide you on your path.

Below, you will find information on one of the many career path opportunities, administrative support assistant to director of administrative support at Northwell. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com, or click on the link below to discover a career well cared for with our team. There are many ways to grow in an administrative support position outside of this path as well, from project management to operations and more.

Check out our open administrative support positions here.