Jeffrey Pick’s career journey from patient care associate to senior director of triage clinical call center
August 2024
Jeffrey Pick is not someone who turns down a new challenge. He sees it as an opportunity to grow your skills. It’s this determination and willingness to take his nursing career in new directions that has led to his successful career journey at Northwell Health — beginning as a patient care associate to where he is today, as the senior director of triage at the Clinical Call Center.
Jeff began his career journey at Northwell Health in 2005, when he learned about an opportunity to work as a patient care associate at Glen Cove Hospital. While at Glen Cove Hospital, he received his AAS and BSN nursing degrees through tuition support provided by Northwell. Following, Jeff was offered a registered nurse position by his nursing manager. “I am grateful that as a nursing student I was able to work as a patient care associate, which started my wonderful career,” says Jeff. “Not only does Northwell provide excellent growth opportunities, but they also provide classes, leadership programs and the support to become successful.” Jeff started as a registered nurse on the medical/surgical unit until he transferred to acute rehab in 2013.
In 2014, Jeff started his journey at the Clinical Call Center at Northwell Health as a registered nurse. Jeff’s inspiration to join the call center team came from previous experience. “I used to own a non-clinical call center in my first career before I was a nurse so when I saw the opportunity to work as a clinician in a call center, I was excited.” That’s why Jeff jumped at the opportunity to use his nursing skills in a call center setting. “I am so appreciative that Northwell has so many opportunities in so many different areas so anyone can do what they love.”
Today, Jeff is responsible for the triage team at the Clinical Call Center at Northwell Health. The triage registered nursing team assists patients by evaluating their health over the phone to provide medical guidance and helps find the appropriate immediate medical care. After evaluations, patients may be requested to seek medical attention pending the severity of their ailment.
Jeff oversees a team of managers, supervisors and staff that handle everything from call quality, speed to answer and call outcomes. He is also involved in the growth of new programs and contracts. Jeff shared, “I love being able to instill my ideas to make my department a better place to work for the team which in turn helps the patients we serve.”
Jeff is most proud that the Call Center is accredited as a Center of Excellence for providing outstanding triage services. According to Jeff, “The path to accreditation was a huge undertaking and challenge, but most rewarding when we were successful. This really shows we are meeting and exceeding the standards from the International Academies of Emergency Dispatch, demonstrating we are really taking great care of the patients we serve using evidence-based practice.”
When asked what advice he would give anyone looking to take the first step in their career, Jeff replied, “My advice is to be open minded and always keep learning. Take on new challenges and do not let fear hold you back. We all learn as we go so take the leap of faith and believe in yourself. You might fall along the way, but as long as you get up and learn, you will continue to grow in your role and be better off for it.”
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Whether your career journey is just starting out or you’ve begun to take your nursing career in a new direction, Northwell has the resources to support and guide you along the way. Check out our registered nursing positions across Long Island, Queens, Manhattan, Staten Island, Brooklyn and Westchester here.
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Discover how Northwell’s Home Care Registered Nurses are supported in reaching their full potential
August 2024
Discover a career well cared for as a home care registered nurse at Northwell Health. As a home care registered nurse, you can make a difference in the lives of your patients while having flexibility and autonomy in your daily schedule to self-manage your workday.
By joining our team of Health Raisers, you can take advantage of our professional and skill development programs, including classes at our Center for Learning and Innovation, tuition reimbursement and access to our Institute of Nursing. Northwell Health home care registered nurses are also eligible for our mileage reimbursement program.
Below, you will find information about one of the many ways to grow your career as a home care registered nurse.
Check out our available home care registered nurse positions.
Celebrating Women’s History Month and a culture committed to growth
August 2024
This year, the theme for Women’s History Month is: Women Who Advocate for Equity, Diversity & Inclusion. We connected with two of our Northwell team members, Celenise and Caitlin, from the Women in Healthcare Business Employee Resource Group (BERG) at Northwell Health, who share their journeys and career experience. Join us as we explore how they utilized Northwell’s professional development resources to grow their careers and felt supported along the way.
Celenise M. Mahmood, senior learning and organizational development specialist, revenue cycle
Celenise was drawn to Northwell due to its renowned commitment to delivering high-quality patient care and its innovative approach to healthcare. In her current role, her primary responsibility is to design, implement and evaluate learning and development initiatives tailored specifically to the revenue cycle department. Celenise began her journey at Northwell in 2014 as an administrative support associate and grew within our organization with access to programs such as our BERGs, tuition assistance for continued education, career coaching and mentorship opportunities with seasoned healthcare leaders. In 2016, she transitioned to a financial counselor at Lenox Hill Hospital. Then, she was promoted to senior revenue cycle quality and performance analyst in 2018. Five years later, she was promoted to her current role of senior learning and organizational development specialist.
With over a decade of experience and through her networking connections, Celenise is a true advocate for her BERG members and a co-lead of the Women in Healthcare BERG membership development committee. She shares the importance of Northwell’s BERGs because, “becoming a BERG member has had a significant impact on my career journey at Northwell by providing opportunities for networking, mentorship and career coaching to help further my professional development.”
As a woman of Puerto Rican and Trinidadian heritage, Celenise feels our BERGs, like Women in Healthcare BERG, Hispanic Latino BERG, and African American/Caribbean BERG, reinforce this year’s theme of diversity, inclusion and belonging for Women’s History Month: “They provide a platform to connect and support one another, ultimately contributing to a more equitable and empowered workforce,” she said.
Caitlin Brown, registered nurse, Glen Cove Hospital
Caitlin Brown began her career at Northwell in 2019 as a newly graduated registered nurse at Long Island Jewish Medical Center in the telemetry/medical surgical unit. In 2021, she transitioned to her current role as a registered nurse in the emergency department at Glen Cove Hospital. Northwell has supported Caitlin’s career journey in many ways as she is currently receiving tuition assistance as a graduate student in the Northwell Health Stony Brook University Cohort for her master’s degree in nursing education. She has participated in Northwell’s mentorship program at Glen Cove Hospital both as a mentee and now advocates for her fellow team members as a mentor in that same program. Caitlin is also certified in the trauma nursing core course (TNCC) and achieved level three (the highest level) within the clinical ladder program, now serving as the clinical ladder co-chair at Glen Cove Hospital. “Being a part of Northwell, these opportunities have truly paved the way to support my career goals and professional development,” shared Caitlin.
This year’s theme resonates closely with Caitlin, as an active member of the Women in Healthcare BERG, African American/Caribbean BERG and Glen Cove Hospital’s Equity, Diversity, Inclusion & Belonging Committee. Caitlin shared, “I will always be an advocate in our workplace and community. This year’s theme also aligns with Northwell’s mission and commitment to the Culture of C.A.R.E.”
When asked why Caitlin believes it is so important for Northwell to have BERGs, Caitlin shared, “BERGs are a significant part of being a team member at Northwell. BERGs enable team members to make connections, network and learn from those who share similar interests and backgrounds.”
Northwell’s Women in Healthcare BERG is hosting various celebrations and events during Women’s History Month, including panel discussions featuring influential female leaders in healthcare, fireside chats, networking opportunities, workshops focused on career advancement and empowerment and celebrating the achievements and contributions of outstanding women across Northwell through our Women Who Inspire Awards. At Northwell, we’re proud to showcase the experiences of Northwell team members, like Celenise and Caitlin, who share in our mission to advance equity, diversity and inclusion for all.
Learn more about Northwell’s commitment to equity and inclusion in the workplace.
How attending a veteran recruiting event changed Luis Phillips’ career journey, for the better.
August 2024
In 2014, Luis Phillips attended one of our veteran recruiting events, where he learned how his military experience could play a valuable part in a future at Northwell Health. Eight years later, Luis is now a senior information technology & services (IT&S) process management administrator at Northwell, where he utilizes his technical skills obtained in the military, to do what he loves every day.
Luis provides operational support to our Clinical Informatics team at Northwell in planning, organizing, evaluating, implementing, and identifying areas for process improvement on various nursing initiatives, related to Electronic Medical Records (EMR). This allows for enhanced clinical quality, patient safety, workflow efficiency, clinician satisfaction, and patient experience. What excites Luis most about his role, is working to solve complex challenges in healthcare around information technology and understanding that those efforts will help transform the way healthcare is delivered to our patients.
During his time in the U.S. Army, Luis held the title of Motor Transport Operator, where his responsibilities ensured the safety of senior ranking personnel as well as the secure distribution of critical equipment and resources to support various missions. During his eight-year career, he developed strategic agility skills to adapt to an ever-changing environment in order to overcome challenges quickly. This skill was vital during the height of the COVID-19 pandemic when Northwell had to rework quickly to an ever-changing environment. Luis shared, “What’s truly been rewarding is that my past experience helped me develop operational skills to help improve patient outcomes and staff satisfaction across our hospitals today.”
As a member of Northwell’s VALOR BERG (Business Employee Resource Group), Luis is able to hold onto his other passion of participating in veteran-focused initiatives that impact our organization and our community. He enjoys being a member of the VALOR BERG because it has helped create awareness about different programs, such as our Side-by-Side concert event, and initiatives within Northwell that support veterans in the workforce. “I strongly encourage anyone to look into opportunities with Northwell Health, where you will have access to resources and career growth options at every turn.”
Start your next mission at Northwell and search for job opportunities using your MOS code.
An Appointment With: Michael Dowling, Northwell Health President and CEO
August 2024
What does the 2020 vision for Northwell Health look like?
Northwell Health will measure success in 2020 on our ability to maintain a strong financial footing while preserving our mission to improve the health of the communities we serve. Achieving that is a significant challenge in the midst of the dynamic, ever-changing environment in which health care providers operate.
There’s growing competition among both traditional providers and new entrants trying to break into the market such as Google, Amazon and CVS, to name a few. Government intervention looms over the horizon. No matter what others are doing, delivering great care should always be our first priority. Our patients are why we’re here.
Taking a stance on issues we believe in is another area we won’t shy away from, whether it’s immigration reform or common-sense gun legislation. We’ll stand up for our beliefs, not because it is easy, but because it is hard. We need to be a voice for the disenfranchised in the communities we serve.
Explain why the year ahead is a crucial one for Northwell’s capital investments.
Beyond preserving our mission in the year ahead, we look to:
- increase our investments in basic infrastructure, technology and people;
- expand inpatient bed capacity at Long Island Jewish Medical Center and North Shore University, Staten Island University Hospital and Southside hospitals, which are routinely at or over capacity;
- target continued ambulatory growth;
- try to maintain a good payer-mix balance; and
- achieve a higher operating margin, which would strengthen the health system’s credit rating, enabling us to borrow at lower interest rates as we continue to invest in our future.
I’m excited about the transformation at hospitals happening throughout the health system, from the new Corey Critical Care Pavilion at Peconic Bay Medical Center opening this month to the planned groundbreaking of the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital this spring and the ongoing transformation of Southside Hospital into a regional destination for top-notch care on the south shore. We will continue to work with our Upper East Side neighbors and city agencies to develop a plan that will enable us to move forward with the redevelopment of Lenox Hill Hospital.
In what ways will ambulatory care fuel future growth?
At Northwell, we are well positioned for success in 2020 and beyond, based on the continued maturation of the clinical, academic and research enterprise the health system has built over its 28-year history. Beyond our 23 hospitals, the health system now has 744 outpatient locations – and we’ll have 786 by the end of this year, including:
- 21 additional primary care practices (increasing the number of practices to 239);
- 23 additional specialty centers, including seven more kidney dialysis centers (increasing the number of centers to 18);
- two additional outpatient cancer centers, including one in Eastern Long Island and another on Staten Island;
- three additional urgent care centers (increasing the number of urgent care centers to 55); and
- two additional ambulatory surgery centers (increasing the number of ambulatory surgery centers to 18).
Due to our ambulatory patient expansion, it’s noteworthy that Northwell’s revenues, projected at $13.5 billion in 2020, will be a 50-50 split between inpatient and outpatient. By comparison, the inpatient/outpatient revenue split was 70-30 percent in 2005.
The recent addition of Concorde Medical Group in Manhattan and its 23 physicians) and clinical affiliations with two large private physician practices, CareMount Medical and AdvantageCare Physicians, further expands our reach into the communities we serve.
How will the Presidential election impact health care?
If the last decade of health care reform and regulation are any guide, then the outcome of the 2020 President race promises to bring more changes to the industry in the coming years. Regardless of what party controls the White House and Congress, health care will receive more than its share of government scrutiny.
Meeting our patients’ needs poses a whole other set of challenges in this uncertain regulatory environment. On the business side, providers are relying to a much greater degree on government payers like Medicare and Medicaid, as relationships with commercial payers continue to become more complex. On top of all that, there’s a growing push from the federal government for increased transparency, with a push toward greater value, cost containment and increased access to care.
Most importantly, we’ll continue to stand by our values. While it may be coincidental, one week after hosting our first Northwell Health Gun Violence Prevention Forum in December and pledging $1 million toward research, prevention, education and advocacy efforts to combat gun violence, Congress approved $25 million in funding for gun safety research – the first time in a quarter century that it has allocated funds for that purpose.
Why is developing and retaining talented employees important to the health of the organization?
To succeed in this environment requires providers to be adaptable, flexible and entrepreneurial. You need to be comfortable dealing with ambiguity, while relying on a progressive culture and a strong talent base. Educating and empowering our employees along their professional journey is personally important to me, but also essential for the long-term success of the health system.
That’s why Northwell created the Center for Learning and Innovation, rebuilt the foundation of the health system upon its own medical school, the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, as well as the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. These and other educational opportunities allow Northwell and its workforce to grow and stay ahead of the competition in a fast-moving industry.
As health care providers, we also have an obligation to not only treat people when they’re sick or injured, but to promote healthy lifestyles and help people avoid getting sick in the first place. We’ve made concerted efforts to think about the communities we serve in a holistic way. That means gaining a better understanding of the social determinants of health that have caused significant disparities in life expectancy in our most-vulnerable communities, where chronic disease is prevalent. We’re responding to those needs by pursuing problem-solving solutions, whether it’s providing access to fresh produce and nutritious meals through our hospital-based “Food as Health” program, educating people about the importance of HIV testing and Pre-exposure prophylaxis (PrEP) medication for at-risk populations, or training community-based health workers to help local residents adopt and maintain healthy behaviors. It’s all part of our mission to improve the health of the communities we serve.
Meet Edie, a U.S. Marine and now a full-time administration support assistant at Northwell Health
August 2024
Edie Argueta is an administration support assistant (ASA) at Nassau Queens Pulmonary Associates in New Hyde Park, NY, who helps facilitate a smooth check-in of all patients and guests entering the facility. Not only is Edie responsible for making sure everyone is processed correctly, and their insurances are active, but he is also tasked in posting payments and acting as an agent for the call center.
When Edie joined the U.S. Marines right after he graduated high school, he held the title of motor transport operator and was in charge of driving the military truck on missions. Over the course of his military career, he was deployed twice to Iraq where he was a part of the 26th Marine Expeditionary Unit. He was assigned to the 2nd Combat Engineer Battalion of the 2nd Marine Division, based at Camp Lejeune in North Carolina. This experience taught Edie the importance of teamwork and persistence, in which he accredits his successful transition to a civilian career at Northwell.
At Northwell, Edie expressed that what he loves most about his job is, “there are always new challenges to overcome and new things to learn. I find my role very satisfying because every day I have the chance to help someone,” says Edie. One thing that motivates Edie is when patients express their gratitude and he’s able to see the impact he’s made on their lives. He attributes his work ethic to his time spent in the military, “My military experience has made a huge impact on setting me up for success in my career at Northwell. It has provided me with the discipline I need to stay focused.”
Our administrative teams are involved with every aspect of a patient’s visit. Being detail orientated and excellent at multitasking are two critical traits we look for in potential candidates for this role. Serving in the U.S. Marines taught Edie these skills among many other disciplines plus a sense of teamwork that has shaped him into the Health Raiser he is today.
“Veterans should not be discouraged if their experience does not match exactly with the role they are seeking. Be your best advocate by attending a hiring event and recognizing that you have more to offer in a civilian career than you realize.” – Edie Argueta, Administration Support Assistant
We’re elevating the culinary experience
August 2024
Five Northwell Health hospitals are competing for a chance to be named the winner of the 2019 Chefs Challenge on May 23rd. Tasked with cooking a healthy and nutritious meal, each team will have 90 minutes to prepare a one-of-a-kind meal with a salmon appetizer, filet mignon entree, and an apple dessert. Each team will have three chefs and one certified dietitian who will work together to prepare a meal for guest judges. Meet the teams competing at the Chefs Challenge!
The Southside Hospital team is excited to be able to cook healthy, high-end restaurant quality food that they serve in our hospitals. They are also looking forward to seeing the variety of creative healthy dishes being prepared and presented by the other culinary teams.
Brian Sauer
Executive Chef, 4 months at Northwell
Favorite healthy ingredients to cook with: Fresh herbs
Leah Pasquarella
Chief Clinical Dietitian, 15 years at Northwell
Favorite healthy ingredients to cook with: Avocados and baby spinach
Gina Lantigua
Cook, 3 years at Northwell
Favorite healthy ingredients to cook with: Good olive oil, cauliflower, quinoa, carrots, garlic and cilantro
Miles Farrell
Executive Chef, 4 months at Northwell
Favorite healthy ingredients to cook with: Fresh herbs
The LIJ Valley Stream team is most excited about showcasing their talents. Executive Chef Patty Sobel says, “I really want to showcase how improved my team at Orzac Rehab and LIJ Valley Stream Hospital has become. I have worked with this team for 18 months and they are rising with culinary skills like the mighty phoenix!”
Patty Sobol
Executive Chef, 5 years at Northwell
Favorite healthy ingredients to cook with: fresh ginger, fennel, oranges, earthy spices like turmeric and cumin, fresh basil, lemon verbena
Jane Prokopowicz
Chief Clinical Dietitian, 18 years at Northwell
Favorite healthy ingredients to cook with: Fresh vegetables, fruit, and fresh herbs
Yvon Julien
Cook, 20 years at Northwell
Favorite healthy ingredients to cook with: Salmon with yellow and julienned red peppers, fresh herbs, chervil parsley, chives, tarragon and fresh garlic
Kervins Pierre-Pierre
Cook, 4 years at Northwell
Favorite healthy ingredients to cook with: Grains- quinoa & farro and fresh grouper with kale swiss chard or spinach
The North Shore University Hospital team is most excited about getting to showcase the culinary abilities they learned in previous culinary experiences and apply them to a healthcare setting.
Paul Choe
Chef de Partie, 9 months at Northwell
Favorite healthy ingredients to cook with: Fermented soybean paste
Laura Zelenka Dufresne
Registered Dietitian, 28 years at Northwell
Favorite healthy ingredients to cook with: Asparagus
Nicholas Rappa
Chef de Partie, 14 months at Northwell
Favorite healthy ingredients to cook with: Brussel sprouts
Gyalsten Ethenpa
Sous Chef, 20 months at Northwell
Favorite healthy ingredients to cook with: Turmeric
The Lenox Hill Hospital team is excited to collaborate and create dishes that are appetizing, appealing, and healthy enough to fit the Northwell Healthy Choice criteria! These are challenges we come across every day so we continuously educate and put into practice strategies for adjusting diets to be nutritious and enjoyable. This competition gives us an opportunity to think outside of the box and prepare meals that will leave patients feeling healthy and satisfied.
Robert Della Badia
First Cook, 1.5 years at Northwell
Favorite healthy ingredients to cook with: Any type of grain is a great healthy ingredient that can be used for many delicious preparations.
Ashley Baumohl
Registered Dietitian, 2 years at Northwell
Favorite healthy ingredients to cook with: Pine nuts & quinoa.
Claudio Natalio Bistro
Cook, 2.5 years at Northwell
Favorite healthy ingredients to cook with: Red quinoa and tofu.
Martin Garcia
First Cook, 4.5 years at Northwell
Favorite healthy ingredients to cook with: Fish and mango salsa.
The Lenox Hill Hospital team is excited to collaborate and create dishes that are appetizing, appealing, and healthy enough to fit the Northwell Healthy Choice criteria! These are challenges we come across every day so we continuously educate and put into practice strategies for adjusting diets to be nutritious and enjoyable. This competition gives us an opportunity to think outside of the box and prepare meals that will leave patients feeling healthy and satisfied.
William Dougherty
Executive Chef, 1 year at Northwell
Favorite healthy ingredients to cook with: There is no one ingredient, but I love to prepare dishes using great quality, seasonal ingredients
Laura O’Connor
Registered Dietitian, 1.5 years at Northwell
Favorite healthy ingredients to cook with: Fruit, herbs, and potatoes.
Sean Broderick
Chef, 7 years at Northwell
Favorite healthy ingredients to cook with: Fish, Fresh Vegetables
Michael Mills
Chef, 7 years at Northwell
Favorite healthy ingredients to cook with: Butternut squash, greek yogurt, tomatillos and chicken thighs
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A recipe for culinary success — Northern Westchester wins Northwell Health’s 2021 Chefs Challenge
August 2024
Each year at Northwell Health, we host the Chefs Challenge, where our chefs and their team members collaborate and create unique, healthy dishes that may be offered to their patients in the near future.
This year six Northwell Health hospitals recently competed in the 2021 Chefs Challenge at Glen Cove Hospital. Chefs, cooks and registered dieticians assembled to prepare healthy and delicious three-course meals within five hours — and using an assigned set of ingredients, in the style of an Iron Chef competition!
Northern Westchester Hospital was awarded first place in the competition. The winning menu included a butternut squash and shrimp wonton appetizer; entrée of braised lamb osso buco (shank) with spring vegetables, Yukon gold potato and slow-roasted cherry tomato; and caramelized pineapple upside-down cake dessert. South Shore University Hospital placed second, with a menu featuring butternut squash noodles carbonara, and Lenox Hill Hospital, whose meal included an herb and pistachio crusted rack of lamb, placed third.
Why join our culinary team?
When people consider hospital dishes, they usually don’t picture restaurant-quality three–course meals. Northwell Health believes in redefining hospital food because food is medicine, and our culinary departments strive to provide patients with the same level of nutritional care as the clinical care they receive altogether.
Our culinary department and chefs raise the standard of hospital food by designing meals with fresh ingredients, including herbs and vegetables harvested from Northwell Health’s gardens. Northern Westchester donates food from its recently opened wellness garden to discharged patients leaving who are food insecure or vulnerable, while Lenox Hill’s Victory Greens garden is New York City’s only hospital-based, organic rooftop garden.
In addition, our teaching kitchens partner chefs and registered dietitians together to share healthy recipes, basic culinary skills and nutrition education with team members and patients.
At Northwell, we believe food has the power to heal. Learn more about our culinary careers.
Meeting our winning teams and their menus.
First place: Northern Westchester Hospital
Appetizer: Butternut Squash and Shrimp Wontons
Entrée: Braised Lamb Shank Osso Buco with Spring Vegetables, Yukon Gold Potato and Slow-Roasted Cherry Tomato
Dessert: Caramelized Pineapple Upside-Down Cake with Cardamom Honey-Yogurt Sauce and Crystallized Pineapple
Second Place: South Shore University Hospital (SSUH)
Appetizer: Butternut Squash Noodles Carbonara
Entrée: Cider Mustard Lamb Chop with Polenta Spinach and Rutabaga Puree
Dessert: Caramel Cappuccino “Cup of Joe”
Third Place: Lenox Hill Hospital
Appetizer: Butternut Squash Risotto with Squash Medley and Coulis
Entrée: Herb and Pistachio Crusted Grass-Fed Rack of Lamb with Ratatouille-Stuffed Tomato and Pepper with Mint Couscous
Dessert: Caramel Coconut Ice Cream with Banana Brûlée and Coconut Cookie
Making a Difference Through the Power of Food
August 2024
Michael Ufholz had many years of experience as a chef in the restaurant industry before joining our culinary team at Northwell Health in 2019. Today, as the executive sous chef at Peconic Bay Medical Center (PBMC) in Riverhead, New York, he takes pride helping to heal our patients in a different way—with food and nutrition.
When you think of hospitals, nutritious and restaurant-quality food may not be top of mind, but at Northwell, preparing delicious and healthy dishes for our patients is one of our highest priorities. At Northwell, we believe innovation is the key ingredient in promoting wellness and is essential to transforming the healthcare culinary experience for our patients and our team members.
Michael is proud of the work he does and the team he has built at PBMC. With a sense of devotion and passion in all that he does, Michael knows that creating a positive impact on each patient’s food experience is vital to his success. It is the positive impact on his patients and having the ability to improve their experience that led Michael to want to work for Northwell Health.
“If you’re ready to make meals from the heart, this is your place to be,” said Michael. “Food tastes better when it’s made from the heart, and that’s what Northwell’s culinary teams do.”
It all begins with the culinary team in the kitchen each day. Michael’s daily responsibilities include selecting the daily menu for our patients and providing training to our team members, such as teaching cooking techniques. Michael also assists in the management of the cafeteria and catering functions, in addition to preparing all food items appropriate for each meal including starters, entrees, side dishes and more.
Michael believes that making a good quality meal for patients is the most rewarding part of his job. For instance, if a patient is worried about an upcoming test or procedure, a meal prepared by Michael and Northwell’s culinary team can make them feel calmer and more at ease.
“I’m able to see firsthand the impact our culinary team has on our patients,” said Michael. “Our teams work hard to produce the best meals for our patients, and it truly pays off by making our patients happy.”
Michael loves that his current position with Northwell allows him to have a healthy work/life balance. When working in the restaurant industry, it was common for Michael to be at the restaurant into the late hours multiple days a week. Now at Northwell, Michael’s team works just as hard but with flexible shifts to ensure they have time to balance a full-time career with their families at home. This makes a huge difference in his life as he shares, “I used to feel like I lived at work and now I live to truly experience life.” With a flexible schedule, Michael believes Northwell has allowed him to have the opportunity to get even more crafty with his cooking — being creative with recipes that he could possibly add to PBMC’s menu.
Michael feels supported to grow and develop at Northwell. He also welcomes the camaraderie with his fellow culinary teams at our other hospitals with Northwell’s annual chef challenge competition, where each hospital’s culinary team competes to create a three-course-meal for a panel of judges.
These unique, team-focused opportunities provide Michael with learned disciplines, which help him be a better chef. He loves that his work environment at Northwell is more collaborative than any other work environment he’s ever been a part of before.
Discover a career well cared for and learn more about hospitality careers.
Prioritizing self-care at Northwell Health
August 2024
At Northwell Health, the well-being of our team members is a top priority. We have over 100 wellness programs designed to help our team members and their families build healthy habits, manage stress, sleep better, strengthen their fiscal responsibility and plan self-care.
One of the many ways Northwell supports the well-being of our team members is through our annual Go for the Gold Paris Movement Challenge. Each year, our Team Member Wellness team features a different destination to help employees learn more about different locations throughout the world. This year was unique because instead of highlighting a specific country as a destination, the team highlighted the venues of the Paris Olympic games. In 2024, more than 3,500 teams made up of 19,100+ team members competed in the challenge. Each team of up to six colleagues had six weeks to walk approximately two million steps collectively to reach the final Olympic venue. Ten teams overall were selected – such as the CLI Steppin’ Squad and the Hot Chili Steppers, among the rest — with each participant receiving a $5,000 prize.
This initiative motivates team members to build in movement while working as a team. The encouragement to stay active and make healthier choices has a ripple effect, inspiring family and friends to join in and help motivate our participants. Team members are incentivized to get active not only by tracking steps with a wearable device, but by leveraging an app for tracking healthier habits, like a device-free bedtime routine and drinking enough water daily.
“The Go for the Gold Paris 2024 movement challenge is a fun way to bond with my team and compete against other teams from my hospital. I like that all teams that cross the finish line are eligible to win the grand prize, and your team doesn’t have to come in first place overall.”
– Karyn, Registered Nurse, Zucker Hillside Hospital
From walks outdoors during lunch to gathering with friends on days off, our teams found fun ways to get their steps in while gaining more exercise and energy, developing healthy habits and improving mental health. In addition, for our remote team members, it provides a unique chance to connect with their teammates even if not in person.
Explore clinical laboratory careers at Northwell Health
August 2024
Clinical Laboratory Careers at Northwell’s Automated Lab
Watch the video below to discover why our laboratory technologists love working in our innovative automated laboratory; home of the largest Roche automated line of its kind in the U.S. and one of the largest labs in the world.
Northwell’s Brand-New Automated Clinical Laboratory
Take a tour of Northwell’s brand-new automated lab in Lake Success, NY. The 101,000 square-foot facility has 84,000 square feet of clinical space, including the largest chemistry and hematology automated line of its kind in North America.
Clinical Laboratory Careers in Microbiology
Hear from Ebru, a clinical laboratory technologist, about working at the brand new Microbiology Laboratory at Northwell Health Labs in the video below.
Northwell’s Brand-New Microbiology Laboratory
Tour our brand new Microbiology lab in Little Neck, NY which primarily performs microbiology tests, including molecular diagnostics, from local hospitals, clinics and physician offices, incorporating the latest technology and advanced robotic testing systems.
Have you ever considered exploring the night shift?
August 2024
At Northwell Health, working night shifts has a variety of benefits from having the flexibility in your schedule for childcare and family to pay differential. As PEOPLE’s top 100 Companies that Care, Northwell provides many night shift opportunities in nursing, nursing support, respiratory therapists, clinical labs, ACPs, imaging and more. Learn more about our top reasons below and discover a career well cared for at Northwell Health.
From an emergency medical technician to a medical assistant, discover a new career path into nursing at Northwell Health
August 2024
Are you looking to grow your clinical career? There are many paths to take, and at Northwell, we want our team members to feel empowered to develop and grow within our organization—whatever path they chose. See below for one of the many ways you can grow your clinical career leveraging transferrable skills from an emergency medical technician (EMT) to a medical assistant to a registered nurse.
Emergency Medical Technician
Emergency medical technicians (EMTs) provide out of hospital emergency medical care and transportation by ambulance for patients. EMTs use basic life support knowledge and skills necessary to stabilize and safely transport patients ranging from non-emergency and routine medical transports to life-threatening emergencies.
- Requires a high school diploma or equivalent.
- Driver’s license valid in New York State must be current and without violations.
- Current NYS DOH EMT certification.
- Must meet the criteria for NYS DOH functional description for qualifications, competencies, and tasks (EMT, BLS, DLD).
- One to three (1-3) years of relevant experience is preferred.
Medical Assistant
Medical assistants perform patient care under the physician and nurse’s direct supervision. Their duties include preparing each patient for the physician and administering, obtaining and recording diagnostic laboratory test results. They may also assist in coordinating care to meet patient needs including preparing, organizing and filing reports into the medical record.
- Requires a high school diploma or equivalent.
- Requires successful completion of one of the following:
- Medical assisting program at an accredited school.
- One to three (1-3) years of medical assistant experience.
- One to three (1-3) years of emergency medical technician experience with current New York State DOH EMT certification.
- One (1) to three (3) years of CNA experience with valid, current nursing assistant certification in New York State
Registered Nurse
Registered nurses perform an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation and evaluation of patient care. They collaborate with physicians and other team members in coordinating and implementing procedures and treatments. They also use leadership skills and clinical judgment in coordinating patient care while directing and delegating activities of the patient care unit team.
- Requires graduate from an accredited school of nursing.
- Bachelor’s degree in nursing is preferred.
- Must be enrolled in an accredited BSN program within two (2) years and obtain a BSN degree within five (5) years of job entry date.
- Requires current license to practice as a registered professional nurse in New York State required, plus specialized certifications as needed.
For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click the link below to discover a career well cared for at Northwell.
Northwell Health supports the growth and career advancement of its team members with tuition assistance, professional development classes, mentorship programs and more. Get your start today and view our available emergency medical technician roles.
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