In 2014, Luis Phillips attended one of our veteran recruiting events, where he learned how his military experience could play a valuable part in a future at Northwell Health. Eight years later, Luis is now a senior information technology & services (IT&S) process management administrator at Northwell, where he utilizes his technical skills obtained in the military, to do what he loves every day.

Luis provides operational support to our Clinical Informatics team at Northwell in planning, organizing, evaluating, implementing, and identifying areas for process improvement on various nursing initiatives, related to Electronic Medical Records (EMR). This allows for enhanced clinical quality, patient safety, workflow efficiency, clinician satisfaction, and patient experience. What excites Luis most about his role, is working to solve complex challenges in healthcare around information technology and understanding that those efforts will help transform the way healthcare is delivered to our patients.

During his time in the U.S. Army, Luis held the title of Motor Transport Operator, where his responsibilities ensured the safety of senior ranking personnel as well as the secure distribution of critical equipment and resources to support various missions. During his eight-year career, he developed strategic agility skills to adapt to an ever-changing environment in order to overcome challenges quickly. This skill was vital during the height of the COVID-19 pandemic when Northwell had to rework quickly to an ever-changing environment. Luis shared, “What’s truly been rewarding is that my past experience helped me develop operational skills to help improve patient outcomes and staff satisfaction across our hospitals today.”

As a member of Northwell’s VALOR BERG (Business Employee Resource Group), Luis is able to hold onto his other passion of participating in veteran-focused initiatives that impact our organization and our community. He enjoys being a member of the VALOR BERG because it has helped create awareness about different programs, such as our Side-by-Side concert event, and initiatives within Northwell that support veterans in the workforce. “I strongly encourage anyone to look into opportunities with Northwell Health, where you will have access to resources and career growth options at every turn.”

Start your next mission at Northwell and search for job opportunities using your MOS code.

Clinical informatics careers at Northwell Health provide opportunities so you can learn, grow and raise your career expectations in a field where you aide our clinical team members by applying and developing clinical IT projects, systems and initiatives that can enhance the patient experience.

Are you a registered nurse interested in exploring a new career path? Below, you will find information about the path you can take to grow your career in clinical informatics. For the complete job profile of each role, we invite you to visit NorthwellCareers.com, or click on the link below to discover a career well cared for with our team. There are many ways to grow in an informatics position outside of this path, from medical informatics to implementation and optimization and more. Whatever path you choose, Northwell has the resources to support and guide you.

Check out our open clinical informatics positions here.

At Northwell Health, we are proud to provide internship programs which promote high growth careers in both clinical and non-clinical professions. Our vast internship opportunities include administration, hospitality, information technology (IT), revenue cycle, and more.

We had the opportunity to speak with some of Northwell’s past IT interns about their journey to a full-time career at Northwell. Our Information Technology & Services (IT&S) team plays a critical role in our ability to deliver exceptional care for our patients and our community. Through our IT Internship program, student interns can prepare for success as an IT professional, while playing a key role in helping us advance IT solutions in strategic planning, deployment, coordination, and integration throughout our organization.

Meet some team members whose career journeys started from our IT Internship program.

Giovanni’s career journey began with Northwell in 2017, when he joined us as a summer intern for the IT security department. During his internship, he was inspired by the encouragement he received from management to pursue his current role within our cellular department as a senior infrastructure services and management engineer, supporting cellular/corporate lines and radio/network router projects.

Today, Giovanni has many accomplishments to be proud of. One of which was the company-wide deployment of our mobile device management (MDM) system, in which securely connected mobile devices (such as smartphones and tablets) are provided for use throughout the health system. “I love the teamwork that occurs on big projects at Northwell,” says Giovanni. “We work with so many different teams and departments and to see all of us come together to reach an end goal successfully is truly amazing.”

Since she started as an IT project associate intern in 2017, Rebecca shared that she was drawn to Northwell because she knew it would give her the opportunity to work in a collaborative environment with supportive leadership.

Today, Rebecca is a project manager on the clinical solutions team, implementing surgical information systems at Lenox Hill Hospital and Manhattan Eye, Ear, and Throat Hospital. Since the start of this assignment, Rebecca has gained more confidence in her ability to tackle challenges and find solutions because she is constantly learning and growing within her role. Once completed, Rebecca is eager to take on more of these complex projects. “I really enjoy that every day is different and that my leaders have always helped me reach my goals.” She also added, “I believe it is very important to be transparent and persistent about your goals throughout your career journey, but also to recognize that teamwork truly makes the dream work.”

When most people think of Northwell Health and its commitment to excellence, they picture doctors, nurses, and other front-line healthcare professionals. But our team members who work behind the scenes in non-clinical roles play an equally important part of our organization.

Here, meet two of our Information Technology & Services (IT&S) team members who found their dream careers at Northwell!

From her first job at Northwell as a project manager in 2015, Witti Naval has never forgotten that that delivering higher quality products and more relevant solutions requires collaboration and innovation. She takes pride in coaching teams to be more adaptive to respond to challenges by developing efficient, flexible, and responsive software that is fundamental to the success of every employee in our organization, whatever their role. Most important, technology ultimately serves to support our main purpose: providing superior care for the patients who have entrusted us with their well-being.

Witti’s decision to join the Northwell team was inspired by personal circumstances. “I had a parent with early onset of Alzheimer’s,” she says, “and it felt comforting to be in healthcare to better deal with elder care challenges.”

The other main reason she chose Northwell as the perfect place to create a meaningful career was because our values mirrored her own. “I have felt connected to our purpose and commitment to technical innovation because it provides my team and I with the flexibility our patients need to manage their healthcare successfully,” says Witti.

As a Senior Agile Coach, Witti supports Northwell’s commitment to Agile methodology and principles such as prioritizing customer satisfaction; engaging non-IT&S staff early and often in the process; welcoming change and supporting IT&S team members during every step of their development.

Agile Transformation is a much larger endeavor than just changing how software gets built; rather, it involves a complete transformation of the entire organization, with the goal of creating a culture that empowers employees and encourages creativity and innovation.

That goal is one that Witti embraces whole-heartedly, as evidenced in her advice to people just starting their careers: “See if your role resonates with your life purpose and then let your purpose guide you on your career journey.”

Finding a career that enables you to make a powerful difference in people’s lives has also been a driving force for Anthony Carvino, who was drawn to work at Northwell because it gave him the opportunity to build software and tools that directly improve the experience of medical professionals and their patients.

Anthony has been a core contributor to Nora, software that lets clinicians easily navigate a patient’s health records via their technical device, enabling them to access critical information within a matter of seconds—time that can make all the difference in patients’ lives.

Nora uses Natural Language Processing to answer questions instantly, providing clinicians with direct access to lab results, consult notes, imaging, medications, and more, which has been especially critical during the pandemic.

“Nora embodies everything that we want innovation at Northwell to be,” says Anthony. “It employs cutting-edge technology and architecture to build solutions intended to delight our users. ”This innovative technology exceeds traditional clinical software and improves speed while enhancing the clinician and patient experience.

Most recently, Anthony has been leading the architectural and development efforts for a major component of the next generation of Nora, and he is excited to be working on a project that will further improve the benefits of the software to all Northwell stakeholders.

Anthony is proud to be a part of the dynamic and engaging work environment at Northwell. He is glad that he put his passion for helping others into practice in his career, and he advises others to do the same: “Never underestimate the importance of doing impactful and rewarding work when looking to start your career.”

We’re glad that both Witti and Anthony found their meaningful career paths on Northwell’s technology team. Interested in joining us? Explore IT&S careers at Northwell today.

Michael J. Caines is an associate information technology specialist for Northwell Health based in our Melville, New York office. Michael assists in the implementation and maintenance of the information security architecture and solutions, and he also provides security design assistance on new products and other projects.

Michael’s involvement with the U.S. military, where he followed a career path similar to his role at Northwell, took place over a span of seven-and-a-half years that included active duty, and as a member of the army reserves.

In honor of Veterans Day, Michael shared with us more about his career growth at Northwell; how his time in the military inspired his decision to join us, and how being a member of the Veterans and Allies: Liaisons of Reintegration business employee resource group (VALOR BERG) has helped enhance his experience at the organization.

Without a doubt, my current occupation has been a huge step forward in my life, in every aspect. I am beyond happy with the team I work with and the experience I gain every single day.

My MOS (military occupational code, used to identify specific jobs within the military) was 25B: information technology specialist. I performed system administration and maintained computers and servers within the computing and network environments. In addition, I was responsible for my junior soldiers who reported to me.

Northwell Health’s job search enables for searches using MOS codes

In the military, I learned how to monitor data, security, and confidentiality, as well as ensuring compliance within an organization while working to maintain proper standards. This directly translates over to my civilian career today.

Northwell offers not only amazing job opportunities, but they also open so many doors for veterans to advance in their career and improve themselves both personally and professionally. When I started my process in joining Northwell, my recruiter took the time to thoroughly explain and go over what I needed to help with my resume. Once I began my career, I enjoyed the frequent check-ins to see how I was doing and if I was comfortable with my career choice. And as for my current team, they were extremely welcoming.

Most jobs that I’ve had in the past, teams just want to throw you into a job while providing minimal training and expect you to just figure out everything on your own. The IT Risk Management team that I am with now are the opposite. No matter what the task, they take ample time in making sure that I am on the right track, that I understand what I am doing, why I am doing it and that I can independently perform my job to standard. The diversity in work experience within the team also helps me learn things from different perspectives, attributing to my own personal growth. I’ve been treated with nothing but respect — and even though I’m still new here, my opinion on numerous topics is still valued because of my military experience.

There are so many veterans who return home with lack of help and support. VALOR helps equip veterans with the proper resources they need to succeed, such as professional development and mentoring. The team works with service members to connect them to outlets that will support their physical and psychological well-being. VALOR truly helps someone coming from the military workforce and seamlessly transitions them into the civilian workforce.

I would tell any veteran to take the first step and immediately apply to any job they see at Northwell where there skills could be applied —because their life could be given a complete 180 turn, for the better!

Start your next mission at Northwell Health. Learn more about our commitment to veterans.