Jeffrey Pick is not someone who turns down a new challenge. He sees it as an opportunity to grow your skills. It’s this determination and willingness to take his nursing career in new directions that has led to his successful career journey at Northwell Health — beginning as a patient care associate to where he is today, as the senior director of triage at the Clinical Call Center.

Jeff began his career journey at Northwell Health in 2005, when he learned about an opportunity to work as a patient care associate at Glen Cove Hospital. While at Glen Cove Hospital, he received his AAS and BSN nursing degrees through tuition support provided by Northwell. Following, Jeff was offered a registered nurse position by his nursing manager. “I am grateful that as a nursing student I was able to work as a patient care associate, which started my wonderful career,” says Jeff. “Not only does Northwell provide excellent growth opportunities, but they also provide classes, leadership programs and the support to become successful.” Jeff started as a registered nurse on the medical/surgical unit until he transferred to acute rehab in 2013.

In 2014, Jeff started his journey at the Clinical Call Center at Northwell Health as a registered nurse. Jeff’s inspiration to join the call center team came from previous experience. “I used to own a non-clinical call center in my first career before I was a nurse so when I saw the opportunity to work as a clinician in a call center, I was excited.” That’s why Jeff jumped at the opportunity to use his nursing skills in a call center setting. “I am so appreciative that Northwell has so many opportunities in so many different areas so anyone can do what they love.”

Today, Jeff is responsible for the triage team at the Clinical Call Center at Northwell Health. The triage registered nursing team assists patients by evaluating their health over the phone to provide medical guidance and helps find the appropriate immediate medical care. After evaluations, patients may be requested to seek medical attention pending the severity of their ailment.

Jeff oversees a team of managers, supervisors and staff that handle everything from call quality, speed to answer and call outcomes. He is also involved in the growth of new programs and contracts. Jeff shared, “I love being able to instill my ideas to make my department a better place to work for the team which in turn helps the patients we serve.”

Jeff is most proud that the Call Center is accredited as a Center of Excellence for providing outstanding triage services. According to Jeff, “The path to accreditation was a huge undertaking and challenge, but most rewarding when we were successful. This really shows we are meeting and exceeding the standards from the International Academies of Emergency Dispatch, demonstrating we are really taking great care of the patients we serve using evidence-based practice.”

When asked what advice he would give anyone looking to take the first step in their career, Jeff replied, “My advice is to be open minded and always keep learning. Take on new challenges and do not let fear hold you back. We all learn as we go so take the leap of faith and believe in yourself. You might fall along the way, but as long as you get up and learn, you will continue to grow in your role and be better off for it.”

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Whether your career journey is just starting out or you’ve begun to take your nursing career in a new direction, Northwell has the resources to support and guide you along the way. Check out our registered nursing positions across Long Island, Queens, Manhattan, Staten Island, Brooklyn and Westchester here.

Discover a career well cared for as a home care registered nurse at Northwell Health. As a home care registered nurse, you can make a difference in the lives of your patients while having flexibility and autonomy in your daily schedule to self-manage your workday.

By joining our team of Health Raisers, you can take advantage of our professional and skill development programs, including classes at our Center for Learning and Innovation, tuition reimbursement and access to our Institute of Nursing. Northwell Health home care registered nurses are also eligible for our mileage reimbursement program.

Below, you will find information about one of the many ways to grow your career as a home care registered nurse.

Check out our available home care registered nurse positions.

This year, the theme for Women’s History Month is: Women Who Advocate for Equity, Diversity & Inclusion. We connected with two of our Northwell team members, Celenise and Caitlin, from the Women in Healthcare Business Employee Resource Group (BERG) at Northwell Health, who share their journeys and career experience. Join us as we explore how they utilized Northwell’s professional development resources to grow their careers and felt supported along the way.

Celenise M. Mahmood, senior learning and organizational development specialist, revenue cycle

Celenise was drawn to Northwell due to its renowned commitment to delivering high-quality patient care and its innovative approach to healthcare. In her current role, her primary responsibility is to design, implement and evaluate learning and development initiatives tailored specifically to the revenue cycle department. Celenise began her journey at Northwell in 2014 as an administrative support associate and grew within our organization with access to programs such as our BERGs, tuition assistance for continued education, career coaching and mentorship opportunities with seasoned healthcare leaders. In 2016, she transitioned to a financial counselor at Lenox Hill Hospital. Then, she was promoted to senior revenue cycle quality and performance analyst in 2018. Five years later, she was promoted to her current role of senior learning and organizational development specialist.

With over a decade of experience and through her networking connections, Celenise is a true advocate for her BERG members and a co-lead of the Women in Healthcare BERG membership development committee. She shares the importance of Northwell’s BERGs because, “becoming a BERG member has had a significant impact on my career journey at Northwell by providing opportunities for networking, mentorship and career coaching to help further my professional development.”

As a woman of Puerto Rican and Trinidadian heritage, Celenise feels our BERGs, like Women in Healthcare BERG, Hispanic Latino BERG, and African American/Caribbean BERG, reinforce this year’s theme of diversity, inclusion and belonging for Women’s History Month: “They provide a platform to connect and support one another, ultimately contributing to a more equitable and empowered workforce,” she said.

Caitlin Brown, registered nurse, Glen Cove Hospital

Caitlin Brown began her career at Northwell in 2019 as a newly graduated registered nurse at Long Island Jewish Medical Center in the telemetry/medical surgical unit. In 2021, she transitioned to her current role as a registered nurse in the emergency department at Glen Cove Hospital. Northwell has supported Caitlin’s career journey in many ways as she is currently receiving tuition assistance as a graduate student in the Northwell Health Stony Brook University Cohort for her master’s degree in nursing education. She has participated in Northwell’s mentorship program at Glen Cove Hospital both as a mentee and now advocates for her fellow team members as a mentor in that same program. Caitlin is also certified in the trauma nursing core course (TNCC) and achieved level three (the highest level) within the clinical ladder program, now serving as the clinical ladder co-chair at Glen Cove Hospital. “Being a part of Northwell, these opportunities have truly paved the way to support my career goals and professional development,” shared Caitlin.

This year’s theme resonates closely with Caitlin, as an active member of the Women in Healthcare BERG, African American/Caribbean BERG and Glen Cove Hospital’s Equity, Diversity, Inclusion & Belonging Committee. Caitlin shared, “I will always be an advocate in our workplace and community. This year’s theme also aligns with Northwell’s mission and commitment to the Culture of C.A.R.E.”

When asked why Caitlin believes it is so important for Northwell to have BERGs, Caitlin shared, “BERGs are a significant part of being a team member at Northwell. BERGs enable team members to make connections, network and learn from those who share similar interests and backgrounds.”

Northwell’s Women in Healthcare BERG is hosting various celebrations and events during Women’s History Month, including panel discussions featuring influential female leaders in healthcare, fireside chats, networking opportunities, workshops focused on career advancement and empowerment and celebrating the achievements and contributions of outstanding women across Northwell through our Women Who Inspire Awards. At Northwell, we’re proud to showcase the experiences of Northwell team members, like Celenise and Caitlin, who share in our mission to advance equity, diversity and inclusion for all.

Learn more about Northwell’s commitment to equity and inclusion in the workplace.

As an operating room registered nurse at South Shore University Hospital (SSUH), Gina Gaussaint loves being able to help our patients in the most critical moments of their health journey. In her role, Gina helps organize and deliver patient care by assessing patients, making diagnoses, plus planning and fulfilling procedures. Using her leadership skills, Gina is also responsible for assigning tasks and setting goals for her team to achieve.

Gina started her career with Northwell Health in 2004 as a Licensed Practical Nurse (LPN) at South Shore University Hospital (formerly Southside Hospital). With the financial support of Northwell’s tuition reimbursement program, Gina went back to school to become a registered nurse and earned her Bachelor of Science in Nursing (BSN) in 2015. Following graduation, Gina worked as a medical/surgical telemetry registered nurse at SSUH for 17 years, until she decided she wanted to try something different. She took a leap into continuing her education further and applied for a fellowship for operating room nursing at Northwell. In 2021, Gina completed her fellowship and today, she works in SSUH’s perioperative department as a registered nurse.

Gina considers the operating room to be a very collaborative environment where she is able to hone her current skills and learn new ones. She is glad that each person knows how important each individual is in the OR and how it takes an entire team to have successful, life-saving outcomes. “It is such a big deal that I am able to help save somebody’s life,” said Gina. “It is just so fulfilling to know that you helped someone.”

Watch our video to hear more from Gina and other perioperative professionals at Northwell.

Gina speaks often about the impact her perioperative nurse educators and team members have had on her life and career. She shares how they are a very hardworking, dedicated group who are very supportive of her endeavors both in the operating room and in her personal life. Throughout her career at Northwell, she has always felt supported by her leaders and grateful for a strong work/life balance. Things like shift flexibility, if needed, ensured she never missed any of her children’s major milestones, including birthdays, anniversaries, award ceremonies and more.

At Northwell, our perioperative services team delivers innovative surgical procedures with precision and purpose. With numerous awards and new surgery centers opening, our team is growing with opportunities to gain new skills and experience. When asked about her professional journey with Northwell Health and her future within the health system, Gina replied, “I work for the best health system.” She continued, “This is where I will retire – I absolutely love it here.”

Discover a career well cared for with our perioperative services team and learn more about operating room registered nursing opportunities at Northwell Health.

Danielle Mayhew, RN, BSN, CVRN-BC, is a full-time staff nurse in the emergency department (ED) at Huntington Hospital, facing a fast-paced environment for which she feels both supported and inspired by her managers and team members to succeed. What Danielle loves most about working as a registered nurse (RN) in the ED at Northwell, is that every day is different, and she gets to see a little bit of everything due to the range of ailments we see and treat at Northwell. She takes care of emergency patients with broken bones and abdominal pains to car accident victims and those who are critically ill.

When Danielle started her career with us in 2018 as a throughout nurse taking care of admitted patients, it was her training, that helped prepare her for her current position in the ED. During that time, she was able to get great experience with medical, surgical and telemetry patients while being in the emergency room setting.

After realizing she had a passion for emergency medicine, Danielle transitioned to an emergency department RN role in 2021. “Northwell has supported my growth by allowing me a smooth transition from throughput RN to ED RN. Throughout my career here, Northwell has provided me with multiple advancement opportunities, including learning the triage process, becoming a charge nurse and preceptor.”

Danielle’s current role frequently places her in triage areas, including walk-in and EMS triage. She also enjoys teaching and sharing her knowledge with new nurses. Danielle emphasized, “The main thing that attracted me to Northwell and keeps me here is the culture around patient-centered care, as well as team member wellness.”

At Northwell, we believe that caring for your overall well-being is key to a happier and healthier you. For this reason, we offer programs and services to support your total well-being based on our five-pillars covering physical, emotional, financial, social and spiritual well-being. With benefits ranging from tuition assistance and reimbursement programs and paid family leave to team walking challenges and medical and retirement plans, plus much more. With all of the wellness initiatives and benefits our team members have access to, Danielle knows how important it is to help educate new nurses on these programs as she advises them to get involved in as many things as possible and try new things, just as she was encouraged to do, so they too can achieve total well-being.

Learn more about Northwell’s wellness benefits and explore our nursing opportunities.

Our extraordinary nursing team at Northwell shares a passion in caring for our patients across many different departments and specialties, whether at the bedside or another career path such as telehealth, clinical informatics or case management. Read to learn more about a few alternative career paths and how each role plays a critical part in patient care.

Telehealth Operations

For over 26 years, Kara Benneche has been caring for patients. She began her journey working as a cardiac nurse and transitioned into an emergency department role for 12 years. In 2013, she decided to go back to school to pursue her Master’s of Science in Nursing. She finished her degree through Northwell’s tuition reimbursement support while practicing as a nurse educator at Long Island Jewish Medical Center. Kara advanced her career from a nurse educator to a nurse manager. Two years before applying to become the director of telehealth, Kara became interested in learning more about telehealth operations and how it could impact the future of nursing. She reached out to a Northwell telehealth clinical leader and was invited to take a tour of the TeleICU facility. That experience helped her to purse her career move as an associate vice president in telehealth operations today. In this role, she oversees a team of critical care nurses in the ICU through audio and visual equipment — allowing patients to be discharged earlier and still have access to care from the comfort of their own homes. “You never know where your journey can take you at Northwell. There are so many opportunities to explore,” Kara says, “Being able to support the bedside team virtually is truly amazing.”

Clinical Informatics

Michele Burk began her career as a nurse extern in a postpartum newborn nursery. After going back to school to continue her education, she earned her master’s degree in administration with informatics. “I fell in love with how informatics impacts clinicians and patient care by improving workflow.” She shared, “it acts as a sort of translator for our clinical team members.” Now as assistant vice president of clinical informatics, her team helps blend clinical care with technology. In her role, she develops and implements clinical information system initiatives for Inpatient Clinical Informatics (CIS) and Emergency Departments for Northwell.

Case Management

Before becoming a registered nurse in case management, Kimberly Camacho began her nursing career on the post-op surgical floor at Northern Westchester Hospital. She worked in this role for several years and later became an assistant in patient care management on the oncology floor. For Kimberly, staying in one area of nursing wasn’t enough. “If you aren’t learning, you aren’t growing. Advancing your education is one of the best things you can do for yourself to further your career.” Today as a supervisor in case management, Kimberly still utilizes Northwell’s tuition reimbursement program, previously taking advantage of this benefit to earn her Bachelor of Science in Nursing (BSN), as she works toward a Master of Science in Nursing (MSN).

Clinical Call Center

As a current supervisor at Northwell’s clinical call center, Denise McEvoy-Bautz recalls a time when she began teaching at the Board of Cooperative Educational Services (BOCES), while working in a per-diem nursing role at South Shore University Hospital (SSUH). After a year, she was accepted into a critical care fellowship program to work in the ICU and stroke unit at SSUH. In this role she learned about an open position at Northwell’s clinical call center, a virtual emergency room open 24/7, 365 days a year for all patients and our employees. “Being a part of the clinical call center team, I have a stronger relationship with the doctors and our nurses because I am in constant communication with them, working together to get the patient where they need to be,” she shared.

Quality Management

As an associate executive director in quality management at North Shore University Hospital (NSUH), Andrea Restifo feels that our patients and team members are the most important reason why she is successful in her role. After volunteering at a local hospital in the emergency and radiology departments, she received her BSN and began working at NSUH as a medical/surgical RN. While working, she benefitted with our tuition reimbursement program to earn her MSN before moving first into ambulatory services and then care coordination. While Andrea’s journey in nursing is uniquely her own, when asked what the most important piece of advice nurses should keep in mind when exploring and applying for any nursing role at Northwell, she says, “Knowing what you are great at is so important. Look at your skills and determine how you can use them alongside your fellow team members to care for patients.”

Clinical Professional Development

Kathleen Casler, a senior director in clinical professional development at North Shore University Hospital (NSUH), began her career in nursing as a new graduate labor and delivery nurse, a role she holds near and dear to her heart. She had the opportunity to then transition to a nurse educator role while going back to school through the support of Northwell’s tuition reimbursement program to get her master’s in nursing education. Kathleen later would become a Magnet program director, leading the charge for Magnet recognition, which is the highest nursing honor for a hospital to receive. Kathleen says, “Many nurses have a story about their career journey. Learning their stories, along with the twists and turns they experience, will help you gain greater insight into this amazing profession.”

Discover a career well cared for in nursing at Northwell Health.

Northwell Health’s ambulatory practice settings offer registered nurses a unique opportunity to make the most of their career–from work/life balance to a close-knit team of colleagues and physicians.

“Northwell is an amazing company to work for. They have given me the tools to grow as a manager and lead my clinical team. I have been a nurse for almost 25 years in different roles, and this is one of the most rewarding jobs. I am proud to say I work for Northwell!” says Alaina Pratley, nurse manager, Obstetrics & Gynecology and Maternal Fetal Medicine at Mount Kisco.

Read on to learn reasons why our nurses enjoy working at our outpatient locations.

1. Bond with patients long-term

Working in an ambulatory or outpatient office is a rewarding experience for practice RNs. With regular appointments, you are able to connect with your patients on a more personal level and get to know them on a recurring basis.

“I enjoy being a practice RN because I enjoy the interaction with the patients. It is very rewarding to have a special rapport with patients. They get to know you and feel comfortable speaking with the same nurse. I love when they ask for me by my name,” says Alaina.

2. Work/Life balance

Northwell understands that time with family is a priority. Working in a physician practice offers more regular hours and no night shifts means as a practice RN you can enjoy your nights at home.

3. Spend holidays with your family

There’s no better place to spend the holidays than with your family and friends. Northwell offers no or limited holiday shifts, so you get to spend invaluable time with your loved ones.

4. Work close to home

With over 850 locations, Northwell Health gives you the opportunity to work close to home. Find your perfect work commute when you choose a location from our physician practices across Long Island, Manhattan, Queens, Brooklyn, Staten Island and Westchester, as well as a number of different specialties from cardiology to pediatrics to internal medicine, and more.

5. Our Physician Practices are growing!

As our hospital services continuously expand, we have expanded our outpatient support services. This is good news for practice RNs, showing that our ambulatory practices only continue to grow alongside our health system.

6. Flexible shifts

With typical business hours of 8 a.m. – 6 p.m., practice RNs can also enjoy the perk of flexible shifts. Having shifts with various hours gives you the chance to choose a schedule that works best with your lifestyle. Enjoy shifts from 9 a.m.- 5 p.m., 8 a.m. – 4 p.m., and 10am-6pm, so you can plan your day around the needs of your personal life.

7. Educate around healthy living

Being able to bond with your patients allows Northwell nurses to not only treat patients when they’re in need but also help educate them on preventative care and healthy living. The encouragement and knowledge our nurses share with patients helps patients develop healthy routines and habits that make a huge difference in their lives.

8. Close working relationships with your physicians

Working as a registered nurse in a Physician Practice means creating strong bonds with your physicians. With a smaller group of RNs and physicians, the workplace in an outpatient setting is a close one that’s Truly Together. Build a strong bond with your team to create an atmosphere that’s more like family.

“I love coming to work every day. I really feel like we are a family. It is a feeling of teamwork, and everyone works toward a common goal. We are here to support one another and give our patients the best possible care,” says Alaina.

Raise your career expectations as an RN case manager at Northwell Health. As a RN case manager, you will have the opportunity to positively impact our patients’ needs and care of their treatment. In addition, Northwell’s RN case managers have access to our dedicated education team and are provided with unique training programs for career growth and development.

Northwell has the resources to support and guide you in your career journey. Below, you will find information about the many career paths for a registered nurse case manager. For the complete job profile, we invite you to visit NorthwellCareers.com, or click the link below to discover a career well cared for with our team.

Check out our open RN case management positions here.

Looking to become a health raiser? Find available opportunities here

The care that patients receive during their hospital stays is critical, but for many, follow-up treatment after discharge is just as important in their recovery. For Melodie Quimpo, one of Northwell’s Home Care Registered Nurses, providing compassionate, professional care to her patients in the comfort of their own environments isn’t just a job—it’s a passion.

“I love that I have the privilege to promote the health of patients and their family members in the place where people feel most at ease – their home,” says Melodie, a member of the Northwell Health at Home team within the Continuing Care division, which includes nurses, physical and occupational therapists, social workers and more.

As a home care nurse, Melodie takes on a multitude of roles, assessing patients’ needs, educating them on medication, coordinating doctors’ appointments, and referring them to a variety of rehabilitation and social services. “Overall, my role is to help my patients recover and encourage them to manage their own health goals to achieve safe independence,” she says.

While being a home care nurse at Northwell offers many work-life balance benefits—for example, flexibility and autonomy in their daily schedules—what Melodie loves most about her job is knowing that the warm and personalized care she provides is instrumental in the healing process. It’s this and the ability to build meaningful relationships with her patients and their families that makes her career so rewarding.

“Just hearing a patient and their loved one express their gratitude for my visits reminds me that I am making a true difference in someone’s life,” says Melodie. “This memory motivates me to continue my passion in nursing.”

Melodie’s enthusiasm about her role at Northwell is also sparked by the many growth opportunities afforded to her.

“If an RN wants to advance their skills or education, Northwell provides them with the tools they need to succeed,” she says. “In my experience, the managers and leadership team have encouraged me to further my knowledge in the most up-to-date clinical nursing care by providing training and continuing education opportunities.”

In addition, though she works one-on-one with her patients, Melodie knows that her colleagues are always there to help her be the best nurse she can be.

“Northwell has always had a positive reputation for teamwork, and I wanted to be a part of an inclusive work environment,” she says. “To this day, I have been able to work collaboratively with home care staff to provide quality patient care.”

Whatever your passion, Northwell is behind you all the way. As Melodie says, “I wouldn’t want to work anywhere else.”

Discover a career well cared for in home care.

Nursing careers at Northwell Health goes beyond the bedside—there are many different ways for nurses to make an impact for patients and their families. As a Fortune 100 Best Companies to Work For®, Northwell offers competitive benefits, education and career growth opportunities for registered nurses, no matter what area of nursing interests you. See below for several nursing positions beyond the bedside to jump start your exploration for a career well cared for.

Check out our open nursing positions here.